Personal Data Protection

Proper processing of your personal data is very important to our company, and their protection is completely self-evident to us, so we would be happy to provide you with detailed information about why we process your personal information, what reasons we have, what rights you have in connection with processing personal data, but also other information you may be interested in.

We want to assure you that we adhere to strict rules that determine which employee or which department has access to your personal data and what personal data can be processed. We do not provide your personal information outside of TECHNISERV, s.r.o. except when you wish to transfer your personal information to another controller when we have your consent and, if the law prescribes or warrants it to us, or if it is our legitimate interest.

Please read this personal data processing information below that we have designed so that this document is as transparent and practical as possible to you.

If you were unclear to you after reading this document or if you were unsure, we would like to explain any term or part of this document. In these cases, you may contact us in writing at info@techniserv.sk or at TECHNISERV, s.r.o., Prievozská 4/A, Bratislava 821 09.

1. Who is the controller of your personal data?

The personal data controller is always the company to which personal data has been provided and which determines the purpose and means of processing personal data.

Personal data controller is TECHNISERV, s.r.o., with headquarters Prievozská 4/A, Bratislava 821 09, IČO: 35 763 124, registered in the Commercial Register of the Bratislava I District Court, section: Sro, insert no. 18756 / B ('Techniserv').

You can apply your rights in writing by post or email. You can apply your rights to these contacts:

Contact: TECHNISERV, s.r.o.

Address: Prievozská 4/A, Bratislava 821 09

E-mail: info@techniserv.sk 

Techniserv has an appointed Data protection officer (DPO) who is a company:

Avris Consulting, s.r.o.

Kutlíková 17, Bratislava 852 50

E-mail: gdpr@avris.sk

2. What is the processing of personal data and what terms are associated with the processing?

To begin with, we would like to familiarize you with the basic concepts outlined in this document that will help you better understand this document.

Personal data - any information regarding an identified or identifiable natural person, such as name, surname, date of birth, birth number, phone number, email address, IP address, etc.

Data subject - the natural person to whom the personal data relate.

Processing of personal data - an activity carried out by an operator or an intermediary with personal data.

Controller - a natural person or a legal entity that determines the purpose and means of processing personal data; the controller may entrust the processor with the processing.

Processor - a natural person or legal entity, a public authority, an agency or other entity that processes personal data for the controller on its behalf.

Data protection officer - a natural or legal person designated by an controller or an processor  to perform activities related to the protection of personal data.

Purpose - the reason the operator processes personal data.

Special categories of personal data - a sensitive personal data that is specific in nature, health or biometric data to identify a person.

A legitimate interest - the interest of the controller or any other entity that results in the need to process personal data if it prevails over the interests of the person concerned, for example, when the person concerned is the customer of the controller.

Profiling - any automatic processing of personal data that is used to evaluate specific personal circumstances, such as online behavior and online shopping.

Recipient - natural person, legal person, public authority or other entity to whom personal data are provided.

Service - any of the services we offer, that is, our products and services.

3. What personal data do we process?

We only process personal data in order to provide you with our products, services and customer support to comply with our legal obligations and to protect our legitimate interests.

We collect personal data about our customers, including potential customers who are interested in our products and services, or who have given us permission to address them.

We mainly handle the following categories of personal data:

Basic identification data

We need the basic identification data for the purposes of the contract you sign with us. This is the business name, title, name, surname of the statutory or contact person, his / her employment and employer, registered office and ID.

Information in CVs

For jobseekers, we process all the information you provide to us in your CV or other attached documents. Please always consider what information you provide in the CV you are sending. In order to assess the suitability of the candidate, identification, contact details and data on your education, professional orientation and previous work experience are sufficient.

Contact information

Contact details include email and phone numbers.

Information on the use of our services

This information includes information about the services you have purchased from us, and we may recommend other appropriate services based on this information.

Information about interacting with you

We will record information about interaction with you in writing so that we can provide you with adequate customer support.

Transaction data

These are purely information about payments for our services.

4. For what purposes do we process personal data?

We process personal data without the need for your consent:

Processing under contract

We process your personal data for the purpose of entering into a contract between you, our customer and potential customer, and us, as a supplier, in the use of our products and services. In such a case, personal data are processed only to the extent necessary for the conclusion and performance of the relevant contract. This is in particular the fulfillment of the subject of the contract, the customer support, the administration of the contract and the registration of the participants.

For this purpose, the provision of your personal data is entirely voluntary, but it is necessary for the conclusion of the contract and its subsequent administration. Without these data, we would not be able to conclude a contract with you and fulfill the obligations and rights arising from it.

Processing based on legitimate interests

The legitimate interest of Techniserv is:

5. How long do we have your personal data stored?

We keep your personal data for the duration of your contract so that we can provide you with our services. Upon termination of the contractual relationship and settlement of all obligations arising out of or relating to the Agreement, we retain your personal data for the necessary time, for up to 10 years, as required by applicable law.

The period of retention of personal data follows mainly from Act no. 431/2002 Coll. on Accounting as amended and Act No. 40/1964 Coll. Civil Code as amended.

Contact details stored in work phones are deleted immediately after the end of the contract.

6. Where do we get personal information from?

We obtain personal data:

7. Do we use the automated processing of your personal data?

We would like to inform you that we do not use so-called profiling, ie automated processing.

8. What rights do you have with the processing of your personal data?

Proper processing of your personal data is important to us and their protection is a matter of course. When processing personal data, you can claim the following rights:

Information about the processing of your personal data

The content of the information is in particular the identity and contact details of the controller, the purposes of the processing, the personal data concerned, the recipient or categories of recipients of personal data, information on the transfer of personal data to third countries, the period of retention of personal data, authorized operators, the calculation of your rights, The Personal Data Protection Office, the source of the processed personal data, information as to whether and how automated decision making and profiling are taking place.

Right of access to personal data

You have the right to confirm that personal data is processed or not, and if so, you have the right to access information about the purposes of the processing, the categories of personal data concerned, recipients or categories of recipients, the period of retention of personal data, information about your rights, a complaint of the Office for Personal Data Protection, information about your rights, the right to file a complaint to the Personal Data Protection Office, information on the source of personal data, information on whether automated decision making and profiling, information and guarantees for the transfer of personal data to a third country or international organization. You have the right to provide copies of the processed personal data.

Right to repair

Do we process your outdated or inaccurate personal data? Did you change your email? Please inform us and we will fix your personal data.

Right of cancellation (right to be forgotten)

In some cases, we are obliged to delete your personal data on your instructions. However, any such request is subject to an individual assessment of whether the conditions are met, for example, Techniserv may be under an obligation, whether or not the legitimate interest, if it is outweighing your interests, leaves personal data to be retained.

Right to restrict processing

If you wish us to process your personal data solely for the most legitimate reasons or to block personal data.

Right to data portability

If you wish to provide your personal information to another operator, another company, we will transfer your personal data in the appropriate format, provided that there are no legal or other significant impediments to your designated entity.

The right to object to automated individual decisions

If you find or believe that processing personal data is in violation of privacy or non-compliance, please contact us and ask us for an explanation of whether the non-conforming situation has been corrected.

You can also challenge the objection directly against automated decision-making.

Right to file a complaint or complaint with the Office for Personal Data Protection

You may at any time refer to the Office of Personal Data Protection of the Slovak Republic, with the registered office at Hraničná 12, 820 07 Bratislava 27, Slovak Republic, at your request or with a complaint concerning the processing of your personal data to the Supervisory Authority: 36 064 220, tel. . No .: +421/2/3231 3220, Website https://dataprotection.gov.sk/uoou/

9. Where can you claim rights and are charged for them?

You can claim individual rights at TECHNISERV by email at info@techniserv.sk or in writing at the address Prievozská 4/A, Bratislava 821 09.

We provide free of charge all notices and representations about your rights. However, if the application is manifestly unfounded or inappropriate, in particular because it is repeated, we are entitled to charge a reasonable fee, taking into account the administrative costs associated with providing the requested information. In the case of a repeated application for a copy of processed personal data, we reserve the right to charge a reasonable fee for the administrative costs.

How long can you expect the answer from TECHNISERV?

We will provide you with the statement and, if applicable, information on the measures taken as soon as possible, but not later than within one month. We have the time to take a break, if necessary, and for the sake of complexity and the number of requests to extend by two months. We will inform you about the extension of the deadline, including the reason.

10. Who can access your data?

The Controller, his staff and access to personal data may also have contract agents, in particular bookkeeper.

For example, they may be external companies managing our systems, or other services that ensure the proper operation of the company and the processing of personal data. We have a signed contract for the processing of personal data with these agents and are also bound by strict data protection rules, including confidentiality, in order to comply with the highest standards of legal protection that meet the requirements of applicable law in the Slovak Republic.

11. Overview of selected legislation on personal data

European framework:

National legislation:

12. Where can you contact us?

If you have any questions or comments about this disclosure, please do not hesitate to contact us at any time by emailing at info@techniserv.sk or writing to Correspondence Address Prievozská 4/A, Bratislava 821 09.

This document will be regularly updated. Status as of 16.04.2019.


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